What Is the Magic Jack?
What Is the Magic Jack?
The Magic Jack is an extremely small USB telephone adapter that allows you to make telephone calls through a regular phone for free. This includes local and long distance calling to the US. All you have to do is pay a one time fee of around $40 to get the Magic Jack USB adapter and then your first year of service is free. After that it costs just $19.95 per year to use their VoIP telephone network. This includes the Magic Jack features of free directory assistance, free caller ID, free call waiting, and free voicemail. At that price the Magic Jack appears to be an amazing deal at around $.05 per day for all of these services. Yep, that’s just a nickel a day and a lot less than you are probably use to paying for your land line. Magic Jack technology is simple it takes your traditional landline phone call and reroutes it over the Internet through a VoIP network with the end result being that it works just like a regular phone.
Does the Magic Jack Really Work?
Currently millions and millions of individuals have and use Magic Jack and there has to be a reason for that. The reason is simply because the Magic Jack USB phone does indeed work and very well in most cases. If it didn’t work or worked horribly there would not be millions of subscribers to its service. This however does not mean that the service is flawless. Throughout the Internet there have been many people that have endorsed the Magic Jack as an excellent product and also many people that have complained about it. In order to figure out how well it really works you have to sort through all of the reviews where people are just being idiots and all of the reviews where people are merely promoting the product through some type of affiliate program. Our own assessment of the Magic Jack led us to conclude that it is indeed a high quality product but that there are some problem situations. This alone doesn’t mean that the Magic Jack doesn’t work but rather that sometimes it is hard to get setup properly or simply doesn’t work well with everybody’s Internet connection. In cases such as this problems can almost always be solved by contacting customer service.
Does Magic Jack Have Good Customer Service To Help Resolve My Problems?
Most people have claimed that the issue with Magic Jack lie with their customer service, but we disagree with this. There have been a good number of complaints with magicJack customer service but when we contacted them and acted like a customer with a problem we got great customer service and they answered all of our questions quite well. We did get some scripted answers but we were impressed and felt it was quite a bit better than the average chat customer service. The chat only customer service seems to aggravate people from the get go and screams scam, even though it is no scam at all.
Internet reports have shown that it is often pretty difficult to get the RMA number and address that is needed for a return. We however have found these reports to be false and have seen that it is pretty easy to return the item. Just be ready to try some troubleshooting to see if you can get it to work first, they will obviously want to try to keep your business and get the product to work for you before settling on a return. If you still want to return the Magic Jack you just have to adamant about the fact that it is not working for you and that you need a return. It is also important to note that Magic Jack has an A- rating with the Better Business Bureau and that all complaints with them have been resolved.
Bottom Line…
I have owned a Magic Jack for over a year and I have no complaints. I’ve cut off my land-line and have been saving a lot of money. The only down-side I see is that you have to leave your computer on at all times. This is fine with me since I leave mine on 24×7 anyway.
